Refund Policy
Last updated: 06 June 2026
We want you to love your purchase from Derotsmart. Because our products are printed on demand, each item is created especially for you. For this reason, we accept returns and refunds under the conditions below.
Returns & Exchanges
We accept returns or exchanges for:
- Items that arrive damaged
- Manufacturing defects
- Incorrect items received
- Print errors or quality issues
We do not accept returns for:
- Buyer’s remorse
- Wrong size ordered
- Colour variations due to screen differences
- Items damaged after delivery
Return Window
You must contact us within 30 days of delivery to request a return or replacement.
How to Request a Return
Email us at info@derotsmart.com with:
- Order number
- Photos of the issue
- Description of the problem
Refunds
Approved refunds are issued to your original payment method.
Shipping fees are non‑refundable.
Print‑on‑Demand Notice
All items are produced and fulfilled by our trusted partner Printful in the USA, UK, and AU. Processing and print variations may occur.
Contact
For return or refund inquiries, please contact customer support: info@derotsmart.com