FAQ
Find answers to common questions about our products and services
Fit & Sizing
Q: Does this run true to size?
A: Most of our items run true to size. We recommend checking the size chart on each product page, and our model photos show the fit on different body types.
Q: Is the fit relaxed, tailored, or oversized?
A: Each product page specifies the fit style. Look for ‘relaxed fit,’ ‘tailored,’ or ‘oversized’ in the product description, and check our model photos for visual reference.
Q: Do you have a size chart or model reference?
Yes! Every product page includes a detailed size chart. Scroll down to find measurements for chest, waist, and length. Our model photos also show height and size worn for reference.
Materials & Feel
Q: What materials are your products made from?
A: We (through Printful) use high-quality cotton blends, organic materials, and sustainable fabrics. Each product page lists the exact material composition and care instructions.
Q: How does the fabric feel – soft, structured, or stretchy?
A: Our fabric descriptions include texture details like ‘soft cotton,’ ‘structured denim,’ or ‘stretchy jersey.’ Customer reviews also mention fabric feel, so check those for real-world feedback.
Q: How should I care for these items?”
A: Care instructions are on every product page and garment tag. Most items are machine washable in cold water. We recommend air drying to maintain quality and fit.
Shipping & Returns
Q: How long does shipping take?
A: Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) is available at checkout. International orders typically arrive within 7-14 business days.
A: UK orders ship from our UK fulfillment center and arrive within 2-5 business days.
A: Australia orders ship locally and take 3-7 business days. All orders include tracking information.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on orders over $75. Orders under $75 have a flat $5.99 shipping fee. Free shipping promotions are also available during sales events.”
Return Policy
Q: What is your return policy?”
A: We accept returns within 30 days of delivery for unworn items in original condition. Simply contact us to start a return. Refunds are processed within 5-7 business days after we receive your items.
Account & Orders
Q: How do I track my order?
A: You’ll receive a tracking email once your order ships, usually within 1-2 business days. Click the tracking link in the email or check your account dashboard to see real-time updates on your package location.
Q: Can I change my order after placing it?
A: Orders can be modified within 2 hours of placing them. After that, our fulfillment team begins processing and changes aren’t possible. Contact us immediately if you need to make changes to a recent order.
Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are processed securely through encrypted checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption and never store your payment details on our servers. All transactions are processed through secure, PCI-compliant payment gateways to protect your financial information.
Q: When will I be charged?
A: Your payment is processed immediately when you place your order. For pre-orders or backordered items, you’ll be charged when the item ships. You’ll receive an email confirmation for all transactions.
Product Care
Q: How do I wash my items?
A: Machine wash cold with like colors using mild detergent. Avoid bleach and fabric softeners. Tumble dry on low heat or hang dry to prevent shrinkage. Turn items inside out before washing to protect prints and colors.
Q: How should I store my products?
A: Store items in a cool, dry place away from direct sunlight. Hang or fold neatly to prevent wrinkles and maintain shape. For seasonal items, use breathable garment bags or storage containers to protect from dust and moisture.
Q: How do I remove stains?
A: Treat stains immediately with cold water. For tough stains, gently dab with a mixture of mild detergent and water – don’t rub. For oil-based stains, sprinkle cornstarch to absorb before washing. Always test cleaning methods on a hidden area first.